We were riding the Monsal Trail as a family from Bakewell and arrived at the cycle hire / cafe to stop for refreshment. As we rode down the steep hill one of the staff noticed one of our bikes didn’t look quite right. He inquired as to where we bought it from and almost immediately added Halfords.
He noticed that they had built the bike with the front forks the wrong way round which wouldn’t allow the wheel to turn properly.
Without any question he went to got some tools and fixed the problem.
Simon and his partner went out of their way to help even though we weren’t hiring from them.
We cannot thank them enough for their attention and helpfulness